Real World Service Level Agreement

Ensuring that your hosting infrastructure is secure, scalable, available and managed around the clock can be expensive and time consuming. Organisations that trade 24 hours a day rely on the critical availability of their business systems to prevent lost revenue, productivity, credibility and customer satisfaction from system downtime.

Star provides a range of flexible, hosting packages. Combining best of breed technologies with professional, dedicated resource enables you to maximise the reliability and availability of your business critical web sites and applications. Hosting your hardware in our state of the art, secure, high performance data centre enables you to benefit from our custom built facilities without the investment.

Our Real World Service Level Agreement

We provide an SLA for the entire solution, not just the network

  • 99.99% network availability
  • 2 hour hardware fix
  • 99% to 99.9% solution availability (fully managed)
  • No data loss from tape corruption
  • Start data restore within 2 hours (24/7)

We combine dedicated customer support and the very best technology to give you peace of mind.

  • Best of breed hardware
  • Advanced network security
  • A high availability firewall
  • Full data backup
  • Full management and monitoring
  • Tivoli pro-active intelligence deployed

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