At Star we put huge emphasis on customer service.  We believe it is vital to build and support customer relationships based on trust, mutual understanding and accountability.

We aim to offer quality support both on a self-help basis through our interactive customer portal, Star Centre, and through our dedicated support team which includes product specialists, network operation engineers, customer services executives and helpdesk operators.

Star Centre (customer portal)                                                     https://starcentre.net

Service Desk                                                     0871 200 3399      servicedesk@star.net.uk

Customer Relationship  Management        0871   641 2566  
                       

Star's approach

Our unique approach to support makes supplier management easy, problem escalation simple and issue resolution fast. Star's customers have one account manager, one customer support executive, one help desk number to call and they use one portal to monitor the performance of their entire solution. Because our customers deal with one supplier, they are able to consolidate their IT spend and significantly improve their own accountability to their business. This unique approach to service and support means that supplier management is easy, problem escalation is simple and issue resolution is fast

As a Star customer, you will benefit from the following support features:

Guaranteed service levels
Star's solutions are underpinned by 99.5% service level agreements (SLAs) to guarantee the level of service you receive from us. Our comprehensive SLAs cover the uptime and availability of your connectivity, applications, hardware and security solutions.

We also provide guaranteed response times on all support calls to ensure that your queries are dealt with quickly and effectively.

Technical support
Our dedicated support team includes product specialists, network operation engineers, and customer service executives. For emergency technical support, our help desk is available 24 hours a day, every day of the year.

Customer relationship management
From the day you start working with Star, you will be assigned a service account manager who is dedicated to understanding your business and technology needs and ensuring you get the most from your Star solution. Our customer service team will proactively manage your issues and make sure your needs are being fully met.

Customer portal
All of our customers have access to our interactive portal that provides real-time management reports and statistics. This valuable data allows you to monitor every aspect of your Star solution, from usage rates to virus statistics, helping you to identify trends, plan future capacity and, most importantly, to gain better productivity from your existing resources.